JME



 


Service Orientated

In the information age, our "service orientated" concept for the machinery agency business, will be based on the philosophy as depicted by the table below. This service philosophy will be applied along the whole process, from project initiation leading up to the life span of the machinery. Please share & explore with us the understanding and practice of this total approach. Our new corporate mission is simple, that of exceeding customers' expectations through professional services rendered.

JMI strongly believes the future competitiveness of any machinery agency business lies in its ability to grow into a service orientated mode of operation . The new management at JMI shall endeavor to mature through the various stages of development, to arrive at a maturity level, that exceeds customers' expectations, and personal growth and development of all our staff. We shall excel beyond merely the act in processing the inquiries, and to satisfy customers in the usual way. We will treat each and every one of our customer in most cordial and caring way.

 

Customer Service Maturity Level

 

LEVEL OF SERVICE

PROCESS

SATISFY

CARE

FOCUS

TRANSACTION
ORIENTED

SPEED
ACCURACY

CUSTOMER
ORIENTED
TIMELINESS
GOOD QUALITY
COMPLETENESS
FRIENDLINESS

RELATIONSHIP
ORIENTED
FLEXIBILITY
RESPONSIVENESS
COURTESY
COMMITMENT

GOAL

HANDLE THE
TRANSACTION
QUICKLY AND
ACCURATELY

MEET CUSTOMER
EXPECTATIONS

EXCEED CUSTOMER
EXPECTATIONS

DEVELOP CUSTOMER
LOYALTY

VIEWPOINT

CONSUMER

CUSTOMER

CLIENT

COMPETITIVE
STRATEGY

PRICE
COST

CONVENIENCE
SELECTION

REPEAT BUSINESS
REFERRALS
VALUE

TRAINING

SYSTEMS AND
OPERATIONS

SALES & TECHNICAL
JOB RELATED

PERSONAL GROWTH
AND DEVELOPMENT

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