PT. Jabar Mulia Engineering - Service Orientated

Service Orientated

In the information age, our "service orientated" concept for the machinery agency business, will be based on the philosophy as depicted by the table below. This service philosophy will be applied along the whole process, from project initiation leading up to the life span of the machinery. Please share & explore with us the understanding and practice of this total approach. Our new corporate mission is simple, that of exceeding customers' expectations through professional services rendered.

JMI strongly believes the future competitiveness of any machinery agency business lies in its ability to grow into a service orientated mode of operation . The new management at JMI shall endeavor to mature through the various stages of development, to arrive at a maturity level, that exceeds customers' expectations, and personal growth and development of all our staff. We shall excel beyond merely the act in processing the inquiries, and to satisfy customers in the usual way. We will treat each and every one of our customer in most cordial and caring way.

Customer Service Maturity Level

LEVEL OF SERVICE	PROCESS	SATISFY	CARE
FOCUS	TRANSACTION ORIENTED • SPEED • ACCURACY	CUSTOMER ORIENTED • TIMELINESS • GOOD QUALITY • COMPLETENESS • FRIENDLINESS	RELATIONSHIP ORIENTED • FLEXIBILITY • RESPONSIVENESS • COURTESY • COMMITMENT
GOAL	HANDLE THE TRANSACTION QUICKLY AND ACCURATELY	MEET CUSTOMER EXPECTATIONS	EXCEED CUSTOMER EXPECTATIONS DEVELOP CUSTOMER LOYALTY
VIEWPOINT	CONSUMER	CUSTOMER	CLIENT
COMPETITIVE STRATEGY	PRICE COST	CONVENIENCE SELECTION	REPEAT BUSINESS REFERRALS VALUE
TRAINING	SYSTEMS AND OPERATIONS	SALES & TECHNICAL JOB RELATED	PERSONAL GROWTH AND DEVELOPMENT